Accessibility

The sensory-friendly performance, in collaboration with TDF as part of their Autism-Friendly Performances Program, features a range of adjustments, including softer stage lighting and audio, and additional house lighting. Radio City Music Hall’s Grand Lounge becomes a sensory-safe space equipped with soft seating areas and fidget toys designed to provide guests an opportunity to reorient themselves. TDF and Radio City Music Hall have dedicated staff trained in sensory needs onsite at the performance to ensure all guests feel supported throughout the event. 

Resources for guests are available at every show. To learn more, see here.

Interpreters translate spoken word into visual hand gestures called American Sign Language.   

Resources for guests with sensory needs are available at every show. To learn more, click here. 

Text-based assistance to spoken word is provided via a large, three-line, light emitting diode (LED) signboard, either suspended or raised on a stand to the side of the stage for optimal visibility.   

Resources are available at every performance. For more information please see here , or contact [email protected]  or Voice: (212) 912-9770 x STAR 381. 

Audio-describers provide a live description of the performance via headsets to patrons who are blind or visually impaired.   

Resources are available at every performance. For more information please see here, or contact [email protected]  or Voice: (212) 912-9770 x STAR 381. 

Accessible seating may be secured through Ticketmaster or by contacting the Accessibility Services Department, during the hours listed above.     

For accessible seating via Ticketmaster: 

• Visit our Times & Prices page 

• Select your preferred show date and time 

• Click on “BUY 1-10 TICKETS” to complete your purchase on Ticketmaster 

• Upon arrival at Ticketmaster, use the ‘Filter’ tab and select ‘Show accessible tickets’ to view availability.  

Tickets booked through the Radio City Music Hall Accessibility Services Department can be accessed through your MSG Account Manager. 

If you or someone in your party requires an accommodation and you have already purchased tickets, please reach out to the Accessibility Services Department to discuss relocation options.  If you are onsite at the venue, please see a guest experience representative for assistance.    

The Box Office entrance on 6th Avenue between 50th and 51st streets is accessible.

Access-A-Ride drop-off and pick-up locations are at the entrance on 6th Avenue between 50th and 51st Streets.   

If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact the Accessibility Services Department prior to your event.  

Service animals are permitted inside Radio City Music Hall. If you or a member of your party are bringing a service animal, please contact the Accessibility Services Department prior to your event. Seating locations that provide a dedicated space for service animals are available throughout the venue. 

Radio City is equipped with elevators on the 51st Street side of the Grand Foyer. These elevators will take you up to the First, Second and Third Mezzanines and down to the Grand Lounge. Please see a guest experience representative assistance.  

Accessible restrooms are located throughout the venue. Please see a guest experience representative for directions to the nearest location. 

Patrons with mobility limitations who do not have access to a wheelchair may request a wheelchair transport to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will you be able to remain in the wheelchair for the duration of the event. Please alert staff if  you will need assistance. 

Storage is available for wheelchairs, canes, walkers and other mobility devices. If you need assistance during the event, please alert a guest experience representative. Upon completion of the event, a staff member will return your mobility device to you at your seat.  

Radio City Music Hall offers seating with movable armrests and larger chairs without armrests. Please contact the Accessibility Services Department.  

There are electrical outlets available throughout the venue. Please contact the Accessibility Services Department in advance of the event for further assistance.  

Many acts include these elements in their shows. The Christmas Spectacular features immersive elements including confetti, pyrotechnics, smoke effects, flashing lights and fairy-drones. 

Radio City Music Hall has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Sensory bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for rent at no cost by leaving an ID at our Guest Services Desk in the Grand Foyer.  

During public events, subject to availability, guests may visit the Chis and Veronica Jackson Sensory Room located in the Grand Lounge. Please visit the Guest Services Desk located in the Grand Foyer for assistance and more information.  A Radio City guest experience representative is required to escort guests to the space.  

Audiences at every performance of the Christmas Spectacular can access closed captioning on their personal devices via VITAC. Please visit the Guest Services Desk in the Grand Foyer for instructions on how to use VITAC at your show.  

Assistive Listening Devices (ALD), which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing. Please see a guest experience representative upon arrival to arrange for an ALD. Collateral, such as a driver’s license or credit card, is required to borrow an ALD and will be exchanged at the end of the event.  

The Reverse ATM is equipped with braille number pads, volume increase capability and voice activation, and is compatible with headphones.