Christmas Spectacular FAQ

The box office at Radio City Music Hall is located inside the main entrance on 6th Avenue at the corner of 50th Street. If you would like to buy tickets to the show online, please click here. 

Please note, Radio City is a cashless venue and the box office only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is available for your convenience.

The box office’s standard hours of 10:00 a.m. to 6:00 p.m. are adjusted during the Christmas Spectacular season. The box office opens 60 minutes before the first show of the day and will remain open until the start of the last show of the day. On days with no shows, the box office will be open from 12:00 p.m. to 6:00 p.m. For additional assistance, please contact Guest Relations at [email protected] or 212-465-6225.

Children under 2 years old may attend without their own ticket, but they must sit on a parent or guardian’s lap and may not occupy their own separate seat. Booster seats are not available.

Digital tickets are utilized at Radio City Music Hall. We recommend downloading and adding your tickets to your phone’s digital wallet in advance of your arrival. For instructions on how to download your tickets, please see our tutorial. 

For additional assistance, please contact Guest Relations at [email protected] or 212-465-6225.

Digital tickets will need to be presented on your smartphone to enter the venue and should be downloaded in advance. Guests can display more than one ticket on the same smartphone. For instructions on how to download your tickets, please see our tutorial. 

For additional assistance, please contact Guest Relations at 212-465-6225 or [email protected].  

To ensure a seamless entry, tickets should be transferred to each member of your party before arrival. Tickets can be transferred via Ticketmaster or your MSG Account Manager. For instructions, please see our tutorial.

Accessible seating may be secured by contacting the Radio City Music Hall Accessibility Services Department at [email protected] or 888-609-7599, Monday through Friday between 9:00 a.m. and 8:00 p.m. ET, and Saturday and Sunday between 10:00 a.m. and 8:00 p.m. ET. Hours are extended on event days from one hour prior to the first show’s start time until the start of the final show.  

Tickets booked through the Radio City Music Hall Accessibility Services Department can be accessed through your MSG Account Manager.

Please visit our Accessibility Services page for a full range of our accommodations, programs and policies.

Click here to be the first to learn about the latest news, behind-the-scenes features and special offers! 

Visit our Times & Prices page and enter your offer code to see valid seats, times and performances.  

Find the “Unlock” option on Ticketmaster, enter your code and you will see seats that are available with your code in dark blue.  

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity that will provide children the opportunity to attend the Christmas Spectacular at Radio City Music Hall. For more information, please contact Garden of Dreams at 212-465-4170 or [email protected]. Please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per performance must be donated. The Foundation can only accommodate said donations if given notice at least three business days in advance of the performance. Your contribution is tax deductible to the extent permitted by law. 

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or [email protected].  

You may contact Guest Relations at [email protected] or 212-465-6225, Monday through Friday between 9:00 a.m. and 8:00 p.m. ET, and Saturday and Sunday between 10:00 a.m. and 8 p.m. ET. Hours are extended on event days from one hour prior to the first show’s start time until the start of the final show. 

To qualify as a group, there must be 9 or more guests. Groups can include students, seniors, colleagues, clients, first responders, military, scouts, or just 9 or more family and friends.

Groups are eligible to receive special group benefits.

For more information, visit our Group Tickets page.

Yes, by bringing together a group of 9 or more people, you will have access to preferred group pricing. Contact Group Sales for more information at 212-465-6080 or visit our Group Tickets page.  

Contact Group Sales at  212-465-6080 or [email protected] to purchase group tickets. You may also complete an inquiry form and a member of the Group Sales department will contact you within two business days.   

Digital tickets are utilized at Radio City Music Hall. Tickets purchased through the Group Sales department can be managed via Ticketmaster Account Manager. Please be sure to have your digital tickets easily accessible on your phone to enter Radio City Music Hall.  

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or [email protected]. 

There are entrances to Radio City Music Hall on 50th Street east of Sixth Avenue, on 51st Street east of Sixth Avenue, and through the Box Office Lobby on Sixth Avenue between 50th and 51st Streets. The Box Office Lobby entrance is an accessible entrance. 

Check out the find your way there page for assistance with directions. 

Find parking for your event through SpotHero, the Official Parking App of Radio City Music Hall, and book your space today. Click here to explore nearby garage and lot locations. 

Doors for the Christmas Spectacular open one hour prior to the performance start time. If you arrive any later than 30 minutes prior to showtime, you risk missing the first few performance numbers. Please check your pre-show email for any additional information on best arrival times 

To maintain an enjoyable experience for all guests, please arrive early in order to be in your seat for the start of the show. Latecomers will be asked to wait until breaks between scenes prior to being seated. There will be no entry during specific scenes such as “Need a Little Christmas” and “Dance of the Frost Fairies”.

Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for the Christmas Spectacular. 

Costumes are permitted with some exceptions. To ensure a safe and positive experience for all guests, full-face coverings are permitted only after clearing security and must be removed if requested by security personnel. Large costumes or headpieces, as well as full face paint, fake weapons and any other hazardous or distracting items, which may be determined at the sole discretion of our security personnel, are NOT permitted. 

Radio City Music Hall asks all guests to arrive early and travel light. Bags do not have to be clear, but they must fit comfortably under your seat. Oversized bags larger than 22” x 14” x 9” are prohibited. Radio City Music Hall does not provide an area to check bags, coats or any other personal belongings, with the exception of strollers. If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or [email protected].  

Strollers are permitted at Radio City, and we offer a stroller check free of charge on all seating levels.  

Please see an usher in your seating area for direction as to where to check your stroller. 

If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or [email protected].  

In order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted inside Radio City Music Hall. Members of the media should reach out to MSG[email protected] with any inquiries. 

Laptops and tablets are permitted as long as the bags they are contained within can fit comfortably under your seat and are no larger than 22” x 14” x 9”. Onsite storage is not available. 

All exits are final. Guests are not permitted to leave and then re-enter. 

The Christmas Spectacular runs for 90 minutes, with no intermission.  

Taking photographs or videos (with a traditional camera, cell phone or any other device) is not permitted during the performance.  

For the safety of the performers and as a courtesy to your fellow patrons, we ask that guests please silence and put away all cell phones for the duration of the show, and refrain from using their phone or texting during the performance. 

The Christmas Spectacular is an immersive experience that may include confetti, pyrotechnics, smoke effects, flashing lights and drones. Such elements may aggravate certain medical or physical conditions, and guests should take into consideration if they have a history of discomfort or physical symptoms when experiencing these elements. 

Radio City Music Hall has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Weighted lap pads and sensory bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available  to borrow at no cost by leaving an ID at our Guest Services Desk in the Grand Foyer.  

Please contact Guest Relations at 212-465–6225 or [email protected] should you have additional questions. 

Radio City Music Hall is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience.

Merchandise is available for purchase both onsite at Radio City and online. Please keep in mind that Radio City Music Hall is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience. Click here to purchase merchandise online. 

Food and beverage are available for purchase at Radio City. Please keep in mind that Radio City Music Hall is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience.

Outside food and beverage are not permitted inside Radio City. Accessible water fountains are located throughout the venue.  

If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact Guest Relations at 212-465-6225 or [email protected] prior to your event.  

You can go behind the scenes at Radio City Music Hall with a 60-minute guided tour. Get exclusive views of the majestic auditorium and learn the history of the iconic Great Stage. Click here for more information.  

Guests may nurse their child in any public location where they are comfortable. Nursing parents seeking more discreet accommodations are welcome to use the seating areas off the restrooms in the Grand Lounge. For direction to the family/all-gender restroom, please see an usher or guest experience representative onsite. Breast pumps and associated equipment, and breastmilk, are permitted inside the venue. Please contact Guest Relations at 212-465-6225 or [email protected] prior to your event to ensure smooth entry into the venue. 

Yes, please see an usher or guest experience representative onsite for direction to a family/all-gender restroom. 

Radio City Music Hall is committed to meeting the needs of our guests and creating an enjoyable and unforgettable experience for all. Please contact the Radio City Music Hall Accessibility Services Department at [email protected] or 888-609-7599, Monday through Friday between 9:00 a.m. and 6:00 p.m. ET, and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. ET. Hours are extended on event days from one hour prior to the first show’s start time until the start of the final show. 

Please visit our Accessibility Services page for a full range of our accommodations, programs and policies.  

If you or someone in your party begin to feel ill or require medical assistance, please see an usher, security officer or guest experience representative immediately. The medical office is located on the lower level in the Grand Lounge near the elevator bank. If there is an emergency, please contact the nearest Radio City employee, or call the security office at 212-485-7200. 

Radio City is equipped with Automatic External Defibrillators (AED) which are located throughout the building. Designated employees, including our medical staff, have been properly trained and are certified to use AEDs. 

If you misplaced an item, please click here to fill out our Lost & Found form. We recommend calling our security office at 212-485-7200, or speaking with an usher, security officer or guest experience representative onsite at your event for further assistance.  

If you have additional questions, feel free to contact Guest Relations at [email protected] or 212-465-6225, Monday through Friday between 9:00 a.m. and 8:00 p.m. ET, and Saturday and Sunday between 10:00 a.m. and 8:00 p.m. ET. Hours are extended on event days from one hour prior to the first show’s start time until the start of the final show.  

Radio City staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited to two drinks per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Radio City. Radio City reserves the right to refuse the sale of alcohol to any guest. 

Please be aware that it is the policy of MSG Entertainment to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Radio City Music Hall. Pursuant to applicable State law, we accept only the following forms of identification: 

– A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada 

– A valid passport 

– A valid U.S. military ID 

– Guests shall be respectful of others around them. 

– Guests shall avoid blocking the view of other guests. 

– Guests shall not interfere with the event or the performers in any way. 

– Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests. 

– Guests shall not stand on seats or any other building structure. 

– Guests shall not block the aisles. 

– Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket, and shall provide their ticket upon request. 

– As required by the City of New York, guests shall not smoke anywhere in Radio City Music Hall. 

– Guests who consume alcoholic beverages shall do so in a responsible manner. 

– Guests are encouraged to report inappropriate or offensive behavior to an usher, security officer or guest experience representative. 

– Guests shall comply with requests from venue staff regarding venue operational and emergency procedures. 

Radio City Music Hall staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation. 

Radio City Music Hall is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, please contact the usher, security officer or guest experience representative closest to you, or call the security office at 212-485-7200. 

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of Radio City Music Hall. In addition, vending, peddling or product sampling is not allowed. 

Items not permitted inside Radio City Music Hall include (but are not limited to):

– Weapons, firearms, knives

– Laser pens

– Pepper spray/mace and other defensive devices

– Signs, banners, flags

– Selfie sticks

– Video cameras/recording devices (Does not include phones, but certain events may be designated “device free” events, and the “Device Free” Policy will apply)

– Outside food and beverage, including alcohol

– Hoverboards and skateboards

– Noisemaking devices, including cowbells, alarm devices and airhorns

Please note, the list of prohibited items may vary by event; please check the event page for the applicable event for more information. The list above provides examples only. Anything deemed inappropriate or offensive by MSG Entertainment or MSG Sports will not be permitted.

By purchasing or otherwise acquiring a ticket to an event at an MSG venue, the purchasers and/or holders of such ticket covenant that, in acquiring the ticket, they are not excluded from entering the venue subject to any venue policy banning them from the premises.  The purchasers and/or holders of the ticket further covenant that they will not and do not intend to provide such ticket for use by any individuals excluded from the venue subject to any venue policy banning them from the premises. The purchasers and/or holders of such ticket further acknowledge that, if they have been excluded from the venue at any time prior to the date of the event to which such ticket applies, the ticket shall be deemed invalid for use by the excluded purchaser and/or holder or by anyone else excluded to whom the purchaser and/or holder provides the ticket.

At Radio City Music Hall, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues. 

Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests. 

In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection.