Christmas Spectacular FAQ

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The Box Office is located inside Radio City’s main entrance on 6th Avenue at the corner of 50th Street.

The box office’s standard hours are 10:00 a.m. to 6:00 p.m. Monday – Saturday.

Accessible seating may be secured through Ticketmaster or by contacting the Accessibility Services Department at [email protected] or 888-609-7599.     

For accessible seating via Ticketmaster: 

• Visit our Times & Prices page 

• Select your preferred show date and time 

• Click on “BUY 1-10 TICKETS” to complete your purchase on Ticketmaster 

• Upon arrival at Ticketmaster, use the ‘Filter’ tab and select ‘Show accessible tickets’ to view availability.  

Tickets booked through the Radio City Music Hall Accessibility Services Department can be accessed through your MSG Account Manager. Please visit our Accessibility Services page for a full range of our accommodations, programs and policies. 

Digital tickets are utilized at Radio City Music Hall. We recommend downloading and adding your tickets to your phone’s digital wallet in advance of your arrival. For instructions on how to download your tickets, please see our tutorial.  

Digital tickets will need to be presented on your smartphone to enter the venue and should be downloaded in advance. Guests can display more than one ticket on the same device. 

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity dedicated to bringing life-changing opportunities to young people in need. For more information, please contact Garden of Dreams at [email protected] or 212-465-4170. 

All ticket sales are final – no refunds or exchanges.  

Group tickets are available for parties of 9 or more. Visit our Group Tickets page and complete an inquiry form and a member of the Group Sales department will contact you.

You may also contact Group Sales directly at [email protected] or 212-465-6080.

Groups can access exclusive benefits including preferred group pricing, exclusive experiences and a dedicated sales representative. 

Digital tickets are utilized at Radio City Music Hall. Tickets purchased through the Group Sales department can be managed via MSG Account Manager. Please be sure to have your digital tickets easily accessible on your phone to enter Radio City Music Hall.   For instructions on how to access and download your tickets, please see our tutorial.  

All ticket sales are final – no refunds or exchanges. 

There are entrances to Radio City Music Hall on 50th Street east of 6th Avenue, on 51st Street east of 6th Avenue, and through the Box Office Lobby on 6th Avenue between 50th and 51st Streets. The Box Office Lobby entrance is an accessible entrance.  

Click here for assistance with directions.  

Find parking for your event through SpotHero, the Official Parking App of Radio City Music Hall, and book your space today. Click here to explore nearby garage and lot locations.  

Doors for the Christmas Spectacular open one hour prior to the performance start time. Please arrive no later than 30 minutes prior to showtime as guests must be in their seat for the start of the show.  

Latecomers will be asked to wait until breaks between scenes prior to being seated. There will be no entry during specific scenes such as “Need a Little Christmas” and “Dance of the Frost Fairies”. 

Radio City Music Hall does not have a formal dress code. Festive attire is encouraged! 

Costumes are permitted with some exceptions. To ensure a safe and positive experience for all guests, full-face coverings are permitted only after clearing security and must be removed if requested by security personnel. Large costumes or headpieces, as well as full face paint, fake weapons and any other hazardous or distracting items, which may be determined at the sole discretion of our security personnel, are NOT permitted. 

Radio City Music Hall asks all guests to arrive early and travel light. Bags do not have to be clear, but they must fit comfortably under your seat. Oversized bags larger than 22” x 14” x 9” are prohibited. Radio City Music Hall does not provide an area to check bags, coats or any other personal belongings, with the exception of strollers.  

Strollers are permitted at Radio City, and we offer a stroller check free of charge on all seating levels.  Please see an usher in your seating area for direction as to where to check your stroller.  

In order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted inside Radio City Music Hall. Members of the media should reach out to MSG[email protected] with any inquiries.  

Laptops and tablets are permitted as long as the bags they are contained within can fit comfortably under your seat and are no larger than 22” x 14” x 9”. Radio City Music Hall does not provide an area to check bags, coats or any other personal belongings.  

All exits are final. Guests are not permitted to leave and then re-enter.  

The Christmas Spectacular runs for 90 minutes, with no intermission.   

Taking photographs or videos (with a traditional camera, cell phone or any other device) is not permitted during the performance. For the safety of the performers and as a courtesy to your fellow patrons, we ask that guests please silence and put away all cell phones for the duration of the show.  

The Christmas Spectacular is an immersive experience that includes confetti, pyrotechnics, smoke effects, flashing lights and drones. Such elements may aggravate certain medical or physical conditions, and guests should take into consideration if they have a history of discomfort or physical symptoms when experiencing these elements.  

Radio City Music Hall has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available to borrow at no cost by leaving an ID at our Guest Services Desk in the Grand Foyer.   

During all public events, guests may visit the Chris and Veronica Jackson Sensory Room located in the Grand Lounge. Please visit the Guest Services Desk located in the Grand Foyer for assistance and more information.  A guest experience representative is required to escort guests to the space.  

Radio City Music Hall is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience.

Concessions and merchandise are available for purchase at Radio City. Merchandise is also available for purchase online. We recommend arriving to Radio City early to make sure you have plenty of time to make your purchases and be in your seat for the beginning of the show. 

Outside food and beverage are not permitted inside Radio City. Accessible water fountains are located throughout the venue.  If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact Guest Relations at [email protected] or 212-465-6225 prior to your event.   

Guests may nurse their child in any public location where they are comfortable. Nursing parents seeking more discreet accommodations are welcome to use the seating areas off the restrooms in the Grand Lounge.  

For a private location, guests are welcome to utilize the family/all-gender restroom. Please see an usher or guest experience representative onsite. Breast pumps and associated equipment, and breastmilk, are permitted inside the venue. 

Yes, please see an usher or guest experience representative onsite for direction to a family/all-gender restroom.  

Radio City Music Hall is committed to meeting the needs of our guests and creating an enjoyable and unforgettable experience for all. Please visit our Accessibility Services page for a full range of our accommodations, programs and policies.   

Radio City Music Hall is proud to be Sensory Inclusive Certified by KultureCity. Additional details on this designation including information about the Chris and Veronica Jackson Sensory Room can be found on Accessibility Services page. 

If you or someone in your party begin to feel ill or require medical assistance, please see a guest experience representative immediately. The medical office is located on the lower level in the Grand Lounge near the elevator bank. If there is an emergency, please contact the nearest Radio City employee, or call the security office at 212-485-7200.  

Radio City is equipped with Automatic External Defibrillators (AED) which are located throughout the building. Designated employees, including our medical staff, have been properly trained and are certified to use AEDs.  

If you misplaced an item, please click here to fill out our Lost & Found form. We recommend calling our security office at 212-485-7200, or visiting the Guest Services Desk in the Grand Foyer for further assistance.   

You can go behind the scenes at Radio City Music Hall with a 60-minute guided tour. Get exclusive views of the majestic auditorium and learn the history of the iconic Great Stage. Click here for more information.  

Radio City staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited to two drinks per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Radio City. Radio City reserves the right to refuse the sale of alcohol to any guest.  

Please be aware that it is the policy of MSG Entertainment to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Radio City Music Hall. Pursuant to applicable State law, we accept only the following forms of identification:  

• A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada  

• A valid passport  

• A valid U.S. military ID  

• Guests shall be respectful of others around them.  

• Guests shall avoid blocking the view of other guests.  

• Guests shall not interfere with the event or the performers in any way.  

• Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.  

• Guests shall not stand on seats or any other building structure.  

• Guests shall not block the aisles.  

• Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket, and shall provide their ticket upon request.  

• As required by the City of New York, guests shall not smoke anywhere in Radio City Music Hall.  

• Guests who consume alcoholic beverages shall do so in a responsible manner.  

• Guests are encouraged to report inappropriate or offensive behavior to an usher, security officer or guest experience representative.  

• Guests shall comply with requests from venue staff regarding venue operational and emergency procedures.  

Radio City Music Hall staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.  

Radio City Music Hall is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, please contact the usher, security officer or guest experience representative closest to you, or call the security office at 212-485-7200.  

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of Radio City Music Hall. In addition, vending, peddling or product sampling is not allowed.  

Items not permitted inside Radio City Music Hall include (but are not limited to): 

• Weapons (e.g. firearms, tasers/stun guns and knives of all sizes) 

• Mace or pepper spray 

• Aerosol Cans 

• Fireworks 

• Laser pointers 

• Drones 

• Signs, banners and flags 

• Balls and frisbees 

• Selfie sticks and tripods 

• Cameras and other audio/visual recording devices (Does not include phones, but certain events may be designated “device free” events, and the “Device Free” Policy (LINK TO RCMH FAQ, NOT MSG) will apply) 

• Outside food and beverage, including alcohol 

• Illegal substances 

• Hoverboards and skateboards 

• Noisemaking devices, including cowbells, alarm devices and airhorns 

• Offensive clothing 

• Large bags 

The list above provides examples only. Anything deemed inappropriate or offensive by MSG Entertainment will not be permitted. 

By purchasing or otherwise acquiring a ticket to an event at an MSG venue, the purchasers and/or holders of such ticket covenant that, in acquiring the ticket, they are not excluded from entering the venue subject to any venue policy banning them from the premises.  The purchasers and/or holders of the ticket further covenant that they will not and do not intend to provide such ticket for use by any individuals excluded from the venue subject to any venue policy banning them from the premises. The purchasers and/or holders of such ticket further acknowledge that, if they have been excluded from the venue at any time prior to the date of the event to which such ticket applies, the ticket shall be deemed invalid for use by the excluded purchaser and/or holder or by anyone else excluded to whom the purchaser and/or holder provides the ticket. 

At Radio City Music Hall, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues.  

Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests.  

In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection.